Privacy Policy

Twill by Inter-weave Ltd is committed to maintaining your confidence and trust, and accordingly maintains the following Privacy Policy to protect personal information you provide to us online. It is advisable to read this policy and agree to the terms and conditions described in it, prior to purchasing our products. Under law your rights to privacy are also protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Collection and use of your Personal Information:

We may collect and use information about you which we reasonably believe will help us to administer our business or provide products, services or other opportunities to you.

Among other things, we may use this information we learn about you to help us personalise and improve the experience you have with us, to respond to your request, and to communicate with you. We also do this to remember who you are after log in so that you do not have to authenticate at each click. We can then monitor to see if our website is running with the high performance we are dedicated to providing. This also lets you browse between products without having to start back from the home page at each click. It is also a reminder that you have something in your shopping cart before check out.

Information you Provide to us:

  • First and last name
  • Email address
  • Company name if applicable
  • Street address, city, state, country and postal code
  • Phone number/fax number
  • Preferences
  • Credit card number and expiration date
  • Billing address, shipping address and name on the Credit Card. 

We may use your Personal Information to respond to your inquiries, process an order, contact you regarding account status or customer service, so that you know about products or services which may be of interest to you, allow you to access specific account information or for other purposes.


Our site also uses “cookie’ technology to make your visits more convenient. The main way we do this is by giving you the option to save your e mail address in forms. These “cookies” are set so that we may customise your visit experience with us in the future. You are free to reject or “Not Accept” all cookies, but we will not be able to auto-enter your e mail address or customize your future visits.

We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You have the option to sign up for an account if you would like. This is done for both of our conveniences because we securely store your information so that when you decide to buy something in the future, you will not have to provide all that information all over again. You will just log in.


Here at Twill we are fully committed to keeping your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.

E Mail Communication:

We may use your e mail address to contact you to respond to your inquiries or to provide information on products or services. We will not share your e mail address with others outside of Twill.

Retention Policies:

Any information that we no longer require is destroyed. The only exception we will make is if this information is required for data analysis. If this occurs then the information will be retained in a form that does not allow you to be identified from that information.


You may opt out of any future contacts at any time. You can do the following by sending an e mail to the e mail listed below or calling us on the number provided.

Changes to our Privacy Policy:

As our business changes, we reserve the right to change this Privacy Policy in accordance. We encourage you to check the site frequently to see if any changes have been made.

Questions and Complaints:

Any questions or complaints regarding breaches of privacy or requests to access and correct your personal information can be made by contacting us directly:


Inter-weave Ltd,
PO Box 62115,
Mount Wellington, Auckland
New Zealand 1060

Phone:  +64 9 573 1469